Personal Business English Lesson Learned: Keep it simple

I’m writing this article thanks to comments I received from Rhumah slot (Rudolp) on my article Time is Money and David on my article The Art of Business English. Rudolph asked about journal-type articles (sharing personal experiences) and David was curious as to the source / origins of my articles.

How, you may ask, are these related? Well…

The source of my article The Art of Business English, and most of my articles really, is hard won personal experience. For those who have read the ‘About‘ section of my website, you’d know that I’ve worked for some of the largest international telecommunications corporations in the world, and so, the opinions I share in my articles are from actual lessons learned in the world of business. That being said and going against my usual rule of not sharing personal experiences (another business lesson learned: only use relevant facts), I thought I’d do so just this once, in the hopes that it would provide clarity and reference to my opinions on Business English.

When the first Telecommunications company I worked for in South Africa (Marconi Communications – Italian) was taken over (Ericsson – Swedish), I was moved from a relatively small, personal local office into an enormous multinational one.

The Ericsson (Market Unit Sub-Saharan Africa / MUSA) branch I worked for at that time, had sub-offices in 43 African countries, all reporting into it. So suddenly, after working with just a few people I now had to work with hundreds, I also had to learn a new position, as well as the ways and expectations of a new boss and company. Talk about a culture shock! Ericsson and other similarly large organisations, work very differently to smaller businesses. But one thing in business we all know is that you have to be adaptable and get comfortable with change because you will have loads of it.

Being the newly appointed Demand Manager, by the end of my first month I’d been sent to Manila (Philippines, to learn how the Global Shared Services Centre / GSSC) and to Madrid (Spain, to learn how the Regional Shared Services Centre / RSSC worked) because I was to manage the services they provided.

It was also the first time that I’d experienced acronyms, e.g. GSSC, on mass. In fact, there were so many of them that I had to create a spreadsheet, just to keep up with a conversation (over 600 in total by the end of my time in Ericsson), as every sentence in every email, presentation and discussion was full of them, so understanding them was literally the only way to understand and be understood. It was also the first time I’d travelled internationally for business and so I had also needed to learn all about business travel bookings and travel claims, etc. though that is another story entirely. Back to this particular lesson learned …

Upon my return to South Africa and having only had one other conversation with my boss up to that point, he requested that I provide him with a travel report.

Naturally eager to impress him, I’d spent the next few hours writing him a three page email providing a highly detailed account of everyone I’d met, exactly what we’d discussed and my impressions of it all. Goodness, I even scanned and attached my written notes from every meeting I’d had during those 21 days out of the office. I took it as my mission to be fully transparent and to give him everything he could possibly need to know about my trips. The email ended up being so large that it nearly crashed the server when I had sent it and it must have taken him around 15 minutes just to download!

When he had walked past my desk the next day, I’m sure I must have looked up proudly expecting him to thank me for keeping him so very well informed. Only, he gave me a kindly smile and simply said, ‘Thanks for the very thorough report Lyn. Next time, perhaps you could condense it into just 5 bullet points?’

My world nearly came crashing down at that moment, as I realised that I may have overdone it, just a bit. I suddenly understood that I’d wasted his precious time and that he did not have the time to micro manage me (look over my shoulder and check on every bit of my work, as my other bosses had done), he had more than enough of his own work to complete. Instead, he trusted that I’d do my work and so had not needed a blow-by-blow account of everything. In fact, all he had really wanted and needed from me was a heads-up on any potential issues and risks, that he could assist me in resolving before they became an actual problem for him and his department.

Remember the adage (general truth): K-I-S / Keep it simple? That is as applicable in business, as in life.

The surprising thing is that, in the beginning, it was more difficult and it took me longer to create those short bullet points than it had to create the 3 page email, full of detail because I first had to learn:

  1. What my boss actually expected from me and not what I thought he needed (know your audience)?
  2. What my boss needed from me to be able to do his job (managing the risks in his department)?
  3. How I could make my bosses life easier (not wasting his time, doing things he needed done so that he did not need to do them, etc.)?
  4. What I really needed my boss to help me with, which actually wasn’t a lot in the end?
  5. What was really important and what could potentially blow up that he needed to know about to be able to avert disaster?

The great Albert Einstein put it so eloquently, ‘If you can’t explain it simply, you don’t understand it well enough.’ If you are able to be brief and to the point, then you have achieved success because you have at last fully understood something. You cannot summarise something you don’t understand, so it is a vital skill to be able to have and share.

That being said, though it was more difficult for a while, it was also incredibly liberating (freeing) to have a boss who trusted me to do my job and who gave me the space I needed to shine. It also gave me the push I needed to ‘step up’ and become an asset (someone who saved him time and effort), rather than a liability (someone who cost him time and effort). Of course, not all bosses are that way but most are in large corporations, so it is important to recognise them and to then, keep it simple.

Please join the Optimum Business English Facebook group: https://www.facebook.com/groups/3485843101689259 to get notified each time we post a new article on this website, as it will also be posted there.

Also remember to subscribe to our Optimum Business English YouTube channel to get even more of our detailed expert Business English content: https://www.youtube.com/@optimumbusinessenglish?Sub_Confirmation=1

Posted by optimumbusines

Lyn has worked in various business areas of large, internationally-recognised, multinational telecommunication corporate organisations since 2004, gaining significant expertise in the business language of each. Her role regularly combined the functions of internal communications, training and change management on large projects and other strategic initiatives. She also has specific experience in: – Creating HR policies and procedures – Talent recruitment lead creation procedures – Process creation, optimisation and re-engineering in AP, sourcing and HR – Migrating and managing SOX and EWC compliance, and implementations – Global and regional Shared Service Centre management and implementations – Bid Management – EcoMetric assessment training and certification procedures – Internship creation and management – Full SAP, IFRS15, Concur and S4 Hana implementations QUALIFICATIONS She has a four-year Higher Diploma in Education from the University of Natal, in secondary (high school) second language teaching. She also has a Bachelor of Arts degree, from the University of South Africa (UNISA), majoring in Psychology. She is a certified EcoMetrist and has an Advanced 120 Hour TEFL certificate. Her combination of international business experience provides practical, professional know-how, combined with excellent qualifications, ensures an effective all-round, expert approach to training.

Reader interactions

188 Replies to “Personal Business English Lesson Learned: Keep it simple”

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      Please think of joining our Facebook group, as I use it to let everyone know when I post a new article: https://www.facebook.com/groups/3485843101689259

      and of subscribing to my YouTube channel on: https://www.youtube.com/@optimumbusinessenglish?Sub_Confirmation=1
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      Please think of joining our Facebook group, as I use it to let everyone know when I post a new article: https://www.facebook.com/groups/3485843101689259

      and of subscribing to my YouTube channel on: https://www.youtube.com/@optimumbusinessenglish?Sub_Confirmation=1
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      Please think of joining our Facebook group, as I use it to let everyone know when I post a new article: https://www.facebook.com/groups/3485843101689259

      and of subscribing to my YouTube channel on: https://www.youtube.com/@optimumbusinessenglish?Sub_Confirmation=1
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      simply click on an image to read the full article.

      Please think of joining our Facebook group, as I use it to let everyone know when I post a new article: https://www.facebook.com/groups/3485843101689259

      and of subscribing to my YouTube channel on: https://www.youtube.com/@optimumbusinessenglish?Sub_Confirmation=1
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      Please think of joining our Facebook group, as I use it to let everyone know when I post a new article: https://www.facebook.com/groups/3485843101689259

      and of subscribing to my YouTube channel on: https://www.youtube.com/@optimumbusinessenglish?Sub_Confirmation=1
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      Please think of joining our Facebook group, as I use it to let everyone know when I post a new article: https://www.facebook.com/groups/3485843101689259

      and of subscribing to my YouTube channel on: https://www.youtube.com/@optimumbusinessenglish?Sub_Confirmation=1
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      You can find many more of my Business English Articles, on my main blog page: https://optimumbusinessenglish.com/category/business-english/
      simply click on an image to read the full article.

      Please think of joining our Facebook group, as I use it to let everyone know when I post a new article: https://www.facebook.com/groups/3485843101689259

      You can also subscribe to my YouTube channel on: https://www.youtube.com/@optimumbusinessenglish?Sub_Confirmation=1
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      Please think of joining our Facebook group, as I use it to let everyone know when I post a new article: https://www.facebook.com/groups/3485843101689259

      You can also subscribe to my YouTube channel on: https://www.youtube.com/@optimumbusinessenglish?Sub_Confirmation=1
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      You can find many more of my Business English Articles, on my main blog page: https://optimumbusinessenglish.com/category/business-english/
      simply click on an image to read the full article.

      Please think of joining our Facebook group, as I use it to let everyone know when I post a new article: https://www.facebook.com/groups/3485843101689259

      You can also subscribe to my YouTube channel on: https://www.youtube.com/@optimumbusinessenglish?Sub_Confirmation=1
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      You can find many more of my Business English Articles, on my main blog page: https://optimumbusinessenglish.com/category/business-english/
      simply click on an image to read the full article.

      Please think of joining our Facebook group, as I use it to let everyone know when I post a new article: https://www.facebook.com/groups/3485843101689259

      You can also subscribe to my YouTube channel on: https://www.youtube.com/@optimumbusinessenglish?Sub_Confirmation=1
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    1. Thank you for your support and comment Quagliato.
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      It will help me to continue creating quality content, and if you enjoyed this article you will thoroughly enjoy my videos, as they’re even more detailed and are packed full of helpful Business English tips too.

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  98. Appreciate you sharing, great blog post.Really looking forward to read more. Great.

    Reply

    1. Thanks so much Rocker. I’m glad you enjoyed it.
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      It will support and help me to continue creating quality content, and if you enjoyed this article you will thoroughly enjoy my videos, as they’re even more detailed and are packed full of helpful Business English tips too.

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  99. Really appreciate you sharing this blog article.Really looking forward to read more. Much obliged.

    Reply

    1. Most kind of you Mastro. Thank you so much.
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  100. I like it when individuals come together and share opinions. Great blog, stick with it!

    Reply

    1. Thanks Dorothy. Will do.
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  101. Aw, this was an incredibly nice post. Spending some time and actual effort to make a superb article… but what can I say… I procrastinate a lot and don’t seem to get anything done.

    Reply

    1. Thanks so much Timothy.

      Reply

  102. Major thankies for the blog.Really looking forward to read more. Fantastic.

    Reply

    1. Glad you enjoyed it Pocas.
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      It will help me to continue creating quality content, and if you enjoyed this article you will thoroughly enjoy my videos, as they’re even more detailed and are packed full of helpful Business English tips too.

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  103. Enjoyed every bit of your article post.Thanks Again. Great.

    Reply

    1. Happy you enjoyed it Kendra.
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  104. Very informative article post.Really thank you! Fantastic.

    Reply

    1. I’m so glad you enjoyed it Schwarzenberg.
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  105. Im obliged for the article. Will read on…

    Reply

    1. Thanks so much Fiallos.
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      It will help me to continue creating quality content, and if you enjoyed this article you will thoroughly enjoy my videos, as they’re even more detailed and are packed full of helpful Business English tips too.

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  106. Thanks for sharing, this is a fantastic article post.Much thanks again. Will read on…

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    1. Thanks so much Haraldson.
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  107. This is one awesome article. Much obliged.

    Reply

    1. Glad you enjoyed it Lopey.
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  108. I loved your blog article. Really Cool.

    Reply

    1. Much appreciated Mense.
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      It will help me to continue creating quality content, and if you enjoyed this article you will thoroughly enjoy my videos, as they’re even more detailed and are packed full of helpful Business English tips too.

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  109. This is a good tip especially to those new to the blogosphere. Short but very precise informationÖ Appreciate your sharing this one. A must read post!

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    1. Thanks so much Kendra.
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      It will help me to continue creating quality content, and if you enjoyed this article you will thoroughly enjoy my videos, as they’re even more detailed and are packed full of helpful Business English tips too.

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  110. I appreciate you sharing this article post.Really thank you!

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    1. Thank you for your support Voit.
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  111. A big thank you for your blog post.Much thanks again. Want more.

    Reply

    1. Thank you so much Terpening.
      To see my other articles please click on the image of the article you are interested in and it will take you to the appropriate page: https://optimumbusinessenglish.com/category/business-english/
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  112. Hi there, its nice piece of writing about media print, we all know media is a wonderful source of information.

    Reply

    1. Thank you Quentin.
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  113. Muchos Gracias for your blog post. Really Cool.

    Reply

    1. Mi placer.
      I’m so glad you enjoyed it and please think of subscribing to my YouTube channel too on: https://www.youtube.com/@optimumbusinessenglish?Sub_Confirmation=1.

      It will really help me to continue creating content and if you enjoyed this article you will thoroughly enjoy my videos, as they’re even more detailed and are packed full of helpful Business English tips too.

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  114. Greetings! Very useful advice within this post! It is the littlechanges that will make the greatest changes.Many thanks for sharing!

    Reply

    1. Many thanks for your support and comment Carlton.

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      It will really help me to continue creating content and if you enjoyed this article you will thoroughly enjoy my videos, as they’re even more detailed and are packed full of helpful Business English tips too.

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  115. I’m really impressed with your writing skills and also with the layout on your blog. Is this a paid theme or did you modify it yourself? Either way keep up the nice quality writing, it’s rare to see a nice blog like this one these days..

    Reply

    1. Most kind of you Bradley. I use WP.

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  116. I really loved this pice of content. I’ll return for more to see. Thanks!

    Reply

    1. Thanks so much for your support Alma.
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  117. I loved your blog article.Really looking forward to read more. Really Cool.

    Reply

    1. I’m so glad to hear that Waitman, so I was a bit nervous about adding an article that was so ‘personal’ :-).

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      It is free to subscribe, and if you enjoyed this article you will really enjoy my videos, as they are even more detailed and are packed full of helpful Business English tips too.

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  118. Its great as your other articles : D, appreciate it for putting up. “Always be nice to people on the way up because you’ll meet the same people on the way down.” by Wilson Mizner.

    Reply

    1. I’m so glad you enjoyed it Roland.
      Interest quote.

      Reply

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    1. Much appreciated Poppy, thank you.

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  120. Im thankful for the blog article.Really thank you! Will read on…

    Reply

    1. I’m so glad, thank you Parsh.

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  121. Appreciate you sharing, great post.Much thanks again. Cool.

    Reply

    1. Thank you so much Yochim.

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      It is free to subscribe, and if you enjoyed this article you will really enjoy my videos, as they are even more detailed and are packed full of helpful Business English tips too.

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  122. Appreciate you sharing, great article post.Thanks Again. Much obliged.

    Reply

    1. Thank you for taking the time to read and comment.

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      It is free to subscribe, and if you enjoyed this article you will really enjoy my videos, as they are even more detailed and are packed full of helpful Business English tips too, so I promise you won’t regret it :-).

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  123. Thanks again for the article post. Really Cool.

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  124. Say, you got a nice blog post.Really looking forward to read more. Really Cool.

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