There are verbal and non-verbal ways of being rude or childish in business and everyone needs to know when and how to engage, handle or deal with them.
Watch the above video for more detail and a greater understanding of when and how to engage or interrupt rude people in a business meeting or presentation.
Things to consider before deciding whether to engage / handle rude or childish behaviour:
We engage or interrupt rude or childish behaviour in the following circumstances:
And we ignore (do not engage) rude or childish behaviour if it is:
Finally, we delay engaging rude or childish behaviour for the following reasons:
The above video will help you navigate and deal with these potential conflict situations in your business meetings or presentations.
Lyn has worked in various business areas of large, internationally-recognised, multinational telecommunication corporate organisations since 2004, gaining significant expertise in the business language of each.
Her role regularly combined the functions of internal communications, training and change management on large projects and other strategic initiatives.
She also has specific experience in:
– Creating HR policies and procedures
– Talent recruitment lead creation procedures
– Process creation, optimisation and re-engineering in AP, sourcing and HR
– Migrating and managing SOX and EWC compliance, and implementations
– Global and regional Shared Service Centre management and implementations
– Bid Management
– EcoMetric assessment training and certification procedures
– Internship creation and management
– Full SAP, IFRS15, Concur and S4 Hana implementations
QUALIFICATIONS
She has a four-year Higher Diploma in Education from the University of Natal, in secondary (high school) second language teaching.
She also has a Bachelor of Arts degree, from the University of South Africa (UNISA), majoring in Psychology.
She is a certified EcoMetrist and has an Advanced 120 Hour TEFL certificate.
Her combination of international business experience provides practical, professional know-how, combined with excellent qualifications, ensures an effective all-round, expert approach to training.
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