English in Business
How to navigate and deal with potential conflict situations involving rude or childish persons in a business meeting or presentation
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Make no mistake, you will at some stage be challenged by your audience, as you lead a business meeting or presentation. You need to be ready, with a plan of action, to deal with it effectively, to know when and how to escalate (to increase, raise, or to become more intense in) your response to any challenge.
This video not only explains the difference between a belittling bully and a troublemaker in a business environment, but it also provides 4 clear levels of escalation, in terms of your response.
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This video explains why and how we interrupt a negative person in our business meeting or presentation.
In this article, however, I’ll focus on just one reason, which is that negativity spreads.
Consider this for a moment…
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Have you ever run a meeting or presentation where your audience continues speaking after they have taken a seat?
Have you ever felt unsure of how to interrupt them to get your meeting started?
This video offers verbal (spoken) and non-verbal (unspoken) options on how to do that.
It also provides the reasons for holding or having a meeting, as well as offering reasons why audience participation is usually a good thing. However, there are certain circumstances where we will need to interrupt our audience because it is hampering (harming) the success of our meeting.
Naturally, not being able to start a meeting on time will prevent your meeting from being a success, and so it is the first occasion when we will need to interrupt our audience during the meeting.
It is also the first time you would need to assert (show) yourself as the meeting leader or risk losing control of your meeting because if you start weakly your attendees will run right over you.
Consider how you would feel if you attended a meeting or presentation and the meeting lead (chair) starts by nervously and quietly mumbling something. Would you feel that that person has confidence and that they will know what they are talking about? Have they shown you, from the start, that they will lead the meeting properly and not waste your time? It is most likely that you will view them as unprofessional and that you will then not respect them, their work, their ability to lead the meeting or presentation, or their opinions going forward. So, it is vital that you get it right first time by preparing how you would handle it in advance, until it becomes an automatic part of your meeting leadership skill.
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This 11 minute video will show you how to manage distractions and bring attendees attention and focus back to you, during a meeting or presentation, should they become distracted.
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Did you know that being able to effectively control a business meeting or presentation will have both short-term and long-term benefits for your own career, as well as for the company you work for?
This short YouTube video provides good reasons to learn how to properly manage and control your business meetings and presentations.
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Improving your Business English will enhance your future opportunities, so it deserves your every focus and attention.
Consider these 5 main personal advantages to being skilled in Business English as motivation to further improve your Business English skills.
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Not everyone attending a business meeting has the same job / role / purpose during the session.
In fact, it is vitally important that the person running the meeting (the Meeting Lead / Convener / Chair) be familiar with the benefits of each role / meeting function, as it will guide them on who to invite, thus ensuring a successful meeting.
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‘Sensationalism’…though vital to story telling, it is not used in Business English and it is not used in serious business situations amongst business people, even though those same businesses may use that very tactic when advertising to their clients.
In day-to-day operations businesses seek efficiency and the fastest possible way of conveying a message. It is expected that every business communication will be read because they will only send out something that is relevant and important, so there is no need for sensationalism to try to force people to read something. The most sensationalism they will use in their clear title is to add ‘Urgent’ at the beginning, to ensure that it is read sooner.
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This short YouTube video will give you 5 effective ways of starting a meeting or presentation. It will ensure that you stand out as the instant leader of the group, bringing everyone’s attention to you.
Start a meeting or presentation with authority, and you are…
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